| In order to ensure every rental customer quality service & equipment, accurate and timely delivery, setup and
pickup, we ask you to read and understand the following policies: |
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- Prices listed in this EVENTS by Superior price guide and/or
quoted over the phone do not include delivery, pickup or setup
charges. Please inquire as to the charges for each of these
services. The charge for services varies upon location and
other logistic and/or time restrictions. Prices are subject to
change without notice. Prices listed are typically based on one
day rates. EVENTS WILL PROVIDE A WRITTEN
QUOTE ON TENTING AND/OR ANY SPECIAL
NEGOTIATED PRICE. NO VERBAL PRICING WILL
BE HONORED.
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- Payment Terms - A refundable security deposit is required
on all reservations / orders.
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- A 50% deposit and your refundable security deposit are
required upon confirmation. The remaining balance is due 10
working days prior to your event. If it is not possible to get a
check 10 days prior to the event date, a certified check, bank
check, cash or credit card will be accepted upon store pickup or
delivery.
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- Cancellation Policy - 1-21 days prior to the event…50% of
the cost of the order will be charged. The policy may vary per
contract. If so, the new policy will be clearly stated on the
bottom of the contract making the standard policy void.
THERE ARE NO REFUNDS FOR CANCELLATIONS
MADE WITHIN 24 HOURS OF SCHEDULED
DELIVERY.
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- Delivery, Setup and Pickup are available Monday through Friday 9:00 a.m. - 5:00 p.m., Saturday 9:00a.m. - 2:00 p.m. Any early morning, late evening or Sunday pickups can be arranged, incurring an additional fee which varies according to time, location, labor, and size of order.
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- All deliveries or pickups are to be given a 2 1/2 hour minimum
time frame in which to arrive.
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- Standard delivery fee includes dropping the rental
equipment off to one ground floor location within reasonable
walking distance.
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- Public or multi-level building deliveries may include an
additional charge.
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- Setup is predetermined by a sketch or layout provided by the
customer or designed by the customer and an EVENTS’ party
planner prior to the event.
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- The customer must be on site at the time of setup and able to
be reached for questioning at any time thereafter. EVENTS is
not responsible for decisions made in the customer’s absence.
All rental items which need to be moved at the customer’s
request which vary from the original layout will incur an additional charge.
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- Equipment not ready for pickup when scheduled will be
subject to one-half the rental fee each additional day.
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- Equipment must be protected from the weather from time of
delivery to time of pickup. The customer will be responsible for
any damages caused by improper handling or storage of
equipment while in their possession.
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- When being picked up, rental equipment must be broken down
and stacked in the same place in which it was delivered, unless
arrangements are made prior to event.
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- Permits are the sole responsibility of the customer unless
otherwise arranged prior to the event. EVENTS by Superior is
willing to obtain a permit if given a minimum of 2 weeks prior
to the event. A $50.00 per hour labor charge will apply along
with the cost of the permit.
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- Weather, Acts of God or Unseen Complications are
unpredictable. EVENTS by Superior is not responsible for
delays, damages or additional labor needed to rectify a situation
due to inclement weather, acts of God , or unforeseen
complications.
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- $20.00 per man hour will be charged for any delay in being able
to drop off, set up or pick up an order.
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- Checking Order - The customer is required to check order
carefully BEFORE and AFTER use for shortages or
damages. Notify EVENTS by Superior immediately for repair
or replacement. No claims can be honored after the event.
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- It is the customer's responsibility to read over the contract
before signing to assure that the quantities and prices stated are
correct. EVENTS by Superior is not responsible for any
items that do not appear on the order once the order has
been signed.
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- EVENTS by Superior will fill holes caused by tent staking at
an additional charge.
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- EVENTS by Superior is not responsible for any damages or
injuries caused by tents that are unable to be staked down.
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- For sanitary purposes, all food related rental equipment must
be returned rinsed and/or emptied where applicable and
returned to their proper container. (A 20% charge of entire
order will be billed to any items not returned in the proper
manner as listed above). Please do not wash in dishwasher or
use any polishes on silver, gold, pewter or aluminum items.
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- All cooking equipment must be returned clean and in the
condition delivered. All portable cooking equipment must be
used in accordance with local fire regulations. EVENTS by
Superior does not assume liability/responsibility on their use.
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- If uncertain as to the operation of any rental equipment,
customer is responsible for calling for directions or
instructions.
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- Linens must be returned dry and free of food or wax. DO NOT
place items in plastic bags. Linens returned with burns, tears
or mold will be billed at replacement cost to the customer. There
are no refunds on unused linens.
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- A charge will be imposed to repair or replace any item due to
abuse, loss, misuse, theft, overload or negligence.
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- Credits or Refunds. No credits or refunds will be applicable
for unused rentals. Rentals in unacceptable or non-working
condition must be reported to EVENTS management prior to
your event in order to be eligible for a refund, credit or discount.
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